Southlake

A very pampering experience. It was quiet and calm at this salon which was appreciated. My service was a really nice manicure and a wonderful pedicure.

The place is very clean, nice, and welcoming.The owner and all the staff are extremely friendly, professional, and knowledgeable.My wife, my friends, and I were completely satisfied with their services.They truly know what they’re doing and made our experience excellent. I highly recommend this place to anyone looking for great service and a friendly, professional team!

Unfortunately, I was very disappointed with our experience here, particularly with the lack of transparency regarding additional charges. My friend and I each booked $60 nail services. Before adding chrome, we were specifically told that it would be an additional $10–$15. We agreed to that charge and had absolutely no problem paying for it. I appreciated being told the price beforehand so we could make that choice. What we were not told was that removing my existing dip would cost an additional $35, or that removing my friend’s existing gel would cost an additional $15. Those two removal charges added another $50 to our bill, and we didn’t learn about them until we received the final bill. I later learned that the removal prices are listed on Frenchies’ website. I understand that I could have looked up the pricing beforehand. However, if the salon verbally discloses a $10–$15 chrome upcharge before performing it, I believe a $35 dip-removal charge—more than half the cost of my $60 service—should certainly be disclosed beforehand as well. Had I been told, I could have decided whether I wanted to proceed. Our final bill for two $60 services was $193 before tip. After I got home and realized exactly how the bill was calculated, I called the salon and calmly explained my concern. I was told they would issue a 25% credit back to the credit card used to pay our bill. I appreciated that response and considered the issue resolved. Unfortunately, the promised credit was never issued. That is ultimately what disappointed me most. A business is entitled to set its own prices, even if I personally think $35 to remove dip before performing another nail service is excessive. But customers should be clearly informed of significant additional charges before the service is performed—and if you tell a customer you are going to issue a credit to resolve a concern, you should follow through. I’m attaching our receipt so other customers can see the charges for themselves. My advice would simply be to ask about every removal and add-on charge before your service begins, even if it isn’t mentioned to you. Unfortunately, based on both the unexpected charges and the promised credit that was never provided, I would not return. UPDATE AFTER OWNER RESPONSE: I’m very disappointed to see the salon state in its response that the $35 dip-removal charge was discussed with me prior to my service. It was not. We were specifically told beforehand that chrome would be an additional $10–$15, and we agreed to that charge. There was no similar conversation telling me that removing my dip would cost an additional $35 or that my friend’s gel removal would cost an additional $15. We learned about those charges when we reviewed the bill. In fact, when I called afterward specifically to ask about the unexpected removal charges, the technician who performed my service explained to me then that dip removal costs more because it takes considerably longer to remove than gel. That explanation was given to me after the service, not before it. I also found that explanation surprising because my friend, who had gel removed, began her appointment approximately 10 minutes before mine, yet we finished at essentially the same time. During my dip removal, my nails were filed so aggressively that I repeatedly experienced a burning sensation. I do appreciate that Frenchies has acknowledged that the 25% credit they promised me was never processed and that this was an oversight on their part. However, I’m disappointed that their response also states that the $35 charge was discussed with me beforehand. I am certain that conversation did not occur. I stand by my original review.

Andrea was very friendly, quick, and professional. I love my nails.

Amazing service, exceptionally clean and fast. Has a last minute booking for a pedicure between meetings, love the results. Great selection of nail polish colors and scrub scents

Great service

Drea was excellent! Very meticulous and my nails look amazing!!

I don’t typically leave reviews, but me and my group had a fantastic experience at Frenchies. The entire staff was warm, welcoming and fun! Highly recommend :)

Drea gave amazing service and did a top notch job. Will be back and will ask for her. frenchies was very clean, very friendly. Fun time.

I’ve found my place…Ebony has been taking care of me for over a year! She is personable and does a great job on my nails! I love the vibe and all the people who work here. I look forward to coming into Frenchies!

My mother and I visited Frenchies for the first time yesterday. Kat and Drea were wonderful! They both were very patient and detailed in the manicures they gave us and were very friendly to chat with during the service. The atmosphere is comfortable and relaxing, and it is clear cleanliness and health are top priorities. We’ll definitely be back!

It was clean, smelled good and everyone was super friendly! My nails ended up looking fabulous, I got builder gel that is two weeks going strong!

Keyana has such a gift for attention to detail. Very friendly. relaxing atmosphere -

Perfect! Love my nails !!!

The experience was calm and relaxing. The atmosphere is superb and I love engaging in conversations with Lindsey and Rhonda. We will be back

My first time getting a pedicure with Frenchies was such a treat! The place was spotless, and the welcoming vibe was amazing. Tea and the neck pillow was a real bonus! The owner Jemma was super sweet and the tea she served was great treat!!