We recently moved from Orlando to Austin. While everything did get to the new location, 7 pieces of furniture was damaged. Included in the list of damaged items was a 77” OLED television that the company's insurance company are refusing to reimburse or replace. The television was shipped in a custom wooden crate made by a company contracted by Hilldrup. The only protection they used for the screen was flat cardboard. We were never instructed to wait for an uncrating company to contact us after the move. When a professional mounting service came to mount the television they took the crate apart and saw that the screen was shattered in two places that perfectly matched up to dents in the cardboard that was against the television. The television does not have a stand so we continued the mounting process, as the wall was the safest place for the tv to stay while we went through the insurance claim process. I also took pictures as soon as we saw the damage. When the insurance adjuster came to inspect our damaged goods I asked him if he wanted to take a look at the remains of the shipping container, to which he said no. Our claim for the television was subsequently denied because it was not uncrated by the crating company (which we were never told about) and was hung before inspection (to protect from further damage). I would also like to add that during the packing process some of our furniture was marked as badly soiled even though it was clean, including a rarely used couch. Also during the reloading and moving process at the warehouse a number of boxes were nearly crushed. The star is because our stuff got where we needed it to go.
Hilldrup Orlando
Claimed1096 reviews
Response from Hilldrup Orlando
Guillermo, your five-star rating means a lot. Glad everything went smoothly, and thanks for choosing Hilldrup Orlando. If you ever want to share details about your move, feel free to reach out.
(Translated by Google) The supervisor's service is terrible. He treats people like garbage and cancels orders for any reason, knowing that we have to pay bills and other fees for this unprofessional behavior. (Original) El servicio del Supervisor es Pésimo Trata a la gente como si una Fuera una Basura y cancela las órdenes Por cual quier situación sabiendo que uno tiene que pagar Biles y mierdas para que esté con ese comportamiento POCO PROFESIONAL
Response from Hilldrup Orlando
Sorry you've had that experience. Everyone deserves to be treated with respect and professionalism, especially when their livelihood is affected by business decisions. Transparency and fair communication go a long way.
Rick Locke is awesome!!
Response from Hilldrup Orlando
Stuart, I’m really glad Rick stood out for you, I’ll share how you called him awesome with the team at Hilldrup Orlando. If you ever need anything else, please reach out.
(Translated by Google) I've had very good experiences with Esdra and Kj; they are excellent people and have helped me every time I've had problems with the app. (Original) He tenido muy buenas experiencias con Esdra and Kj son excelentes personas me han ayudado cada ves que tengo problemas con la app.
Response from Hilldrup Orlando
Marigrace, I’m glad Esdra and Kj have been there to help when the app gave you trouble. Hearing they made things easier means a lot to Hilldrup Orlando. If anything else comes up, please reach out.
Very thorough and attentive. Stress free move.
Response from Hilldrup Orlando
Charmaine, thank you for your kind words! We're so glad to hear your move was stress-free. We appreciate your feedback and are happy our team could provide such thorough and attentive service. Wishing you all the best in your new home!
Response from Hilldrup Orlando
Thanks so much, Deb! We're thrilled to receive your 5-star rating. Your support and trust mean a lot to us, and we look forward to seeing you again soon.
The three gentlemen who came to my house to pack up my belongings for prompt, professional, courteous, kind, and very witty! Job well done, Henry and Team! Thank you for making this transition so smooth.
Response from Hilldrup Orlando
Thank you, Lee Ann! We're so happy to hear that Henry and the team made such a great impression. We'll be sure to pass along your kind words. Making your move smooth and stress-free is always our goal, and we're glad we could be part of a positive transition. Wishing you all the best in your new home!
Great crew! Very organized and quick.
Response from Hilldrup Orlando
Rachna, thank you for the 5-star review! We're so glad to hear you had a great experience with our crew. We truly appreciate your feedback and look forward to helping you again in the future!
they were nice, amazing, and quick !
Response from Hilldrup Orlando
Taylor, thank you for your wonderful review! We truly appreciate your support and hope to assist you again in the future!
Exceptional service from them. Not one time did they complain about having to figure out ways to get my things to the 3rd floor. They helped me with everything I asked them to. Thank you
Response from Hilldrup Orlando
Dollie, thank you for your kind words! We're glad our team provided exceptional service and went the extra mile to help with your move. We'll be sure to share your feedback with them. Thank you for choosing us!
Too long waiting time to do the load
Response from Hilldrup Orlando
Thank you for your feedback. We apologize for the delay and understand the importance of your time. We have shared your comments with our team as we continue working to improve our service and customer experience. We appreciate you bringing this to our attention and hope to serve you again in the future.
Response from Hilldrup Orlando
Your 5-star rating is appreciated, Jorge! It’s wonderful to know that your experience met your expectations. If you have any thoughts or feedback to share, we would love to hear them.
Response from Hilldrup Orlando
It's great to see your 5-star rating, David! Your support means a lot to us, and we’re glad you had a positive experience. If you have any specific feedback or questions, feel free to reach out.
These delivery movers were of the same caliber as the loading movers in Akexandria, VA. It has been a pleasure working with Hilldrup on over relocation to The Villages. Our choice of movers were exactly right.
Response from Hilldrup Orlando
Thank you, Dick Davis, for your 5-star review! We're delighted to hear that your experience with our delivery team was outstanding. Your satisfaction means a lot to Hilldrup Orlando, and we look forward to serving you again in The Villages!
Response from Hilldrup Orlando
Thank you, CaBookiejoe, for your 5-star review! We're delighted to hear that our team provided an exceptional experience for you. We look forward to serving you again in the future!
Jason and his team were awesome. They communicated everything, worked efficiently and safely. They straight up took care of us like family.
Response from Hilldrup Orlando
Thank you, Miles, for your 5-star review! We're thrilled to hear that Jason and his team provided an awesome experience. Your appreciation truly means a lot to the Hilldrup Orlando team. We look forward to serving you again!
Jason and his crew did an amazing job packing our home! Him and his team arrived on time and literally hit the ground running. They were very well organized, thorough, and took great care of our belongings. The service provided was top notch. I highly recommend Jason and his team to anyone looking for reliable, professional movers and packers. Thank you for making our move so much easier!
Response from Hilldrup Orlando
Thank you, Chad for your 5-star review! We're thrilled to hear that Jason and his team made your move seamless with their punctuality, organization, and careful handling of your belongings. Your recommendation means a lot to the Hilldrup Orlando team. We look forward to serving you again!
Jason and crew were by far the best movers we ever had.. They were so friendly and kind we were very happy they were chosen to help us with our move.
Response from Hilldrup Orlando
Thank you, Leila for your 5-star review! We're thrilled to hear that Jason and his crew provided the best moving experience with their friendliness and kindness. Your appreciation means a lot to the Hilldrup Orlando team. We look forward to serving you again in the future!
Did a great job delivering our HHG. Took extra care, nothing broken. Marci and his team were professional and friendly.
Response from Hilldrup Orlando
Thank you, Dwight, for your 5-star review! We're delighted to hear that Marci and his team provided a professional and friendly service, ensuring the safe delivery of your household goods. Your appreciation truly means a lot to the Hilldrup Orlando team. We look forward to serving you again!