iColor of Wilmington

Response from iColor of Wilmington

This is exactly the kind of experience we want someone to have when their PS5 suddenly stops working! We’re glad our team could replace the HDMI port the same day and get your console looking and working like nothing ever happened. Knowing you expected to be without it for weeks makes that quick turnaround even better. Your recommendation means a lot to us, especially coming from a Local Guide with so many reviews. Thanks for trusting iColor with your PS5, and we’ll be here if you ever need us again!

Response from iColor of Wilmington

Robert, we’ll make sure Justin sees this! Being able to quickly figure out what’s actually causing the problem and get it taken care of is something he does incredibly well. We’re glad he made the whole experience an easy one for you. Knowing you’d trust iColor again in the future means a lot to us. Thanks for the great review and for giving us the opportunity to help!

Response from iColor of Wilmington

Thank you so much for the 5 stars! We’re grateful you chose iColor and appreciate your support of our team. Earning a great rating from our customers is something we never take for granted. We’ll be here anytime you need help with a phone, tablet, computer, or game console!

Response from iColor of Wilmington

Maria, we’ll make sure Zaine sees this! It’s always great to hear when one of our team members makes such a positive impression. Zaine takes a lot of pride in helping our customers and making sure they’re taken care of. Thank you for recognizing him and for choosing iColor. We truly appreciate it!

Response from iColor of Wilmington

Justin will love hearing this! We’re so glad he was able to get your kids’ game systems working like new and give them a thorough cleaning while he was at it. There’s something satisfying about getting a console back that not only works properly but looks clean again too. Thank you for trusting Justin and the iColor team with your kids’ devices. We really appreciate your support!

Response from iColor of Wilmington

Emanuel, we’re especially happy to hear Justin made your first experience with iColor such a great one! First impressions matter, and Justin takes a lot of pride in making sure customers feel taken care of from the moment they walk in. We’ll make sure he sees your kind words. Thank you for giving iColor a chance and for taking the time to recognize Justin’s service. We hope this is the first of many great experiences with us!

Response from iColor of Wilmington

Shana, we love hearing that Justin made the whole experience a great one! Getting your husband’s phone fixed quickly while keeping the repair reasonably priced is exactly what we want for our customers. We’ll make sure Justin sees your kind words. The fact that you’d come back to iColor the next time you need a repair means a lot to us. Thank you for trusting us with his phone!

Response from iColor of Wilmington

Derek, thank you for the 5 stars and for choosing iColor! We’re grateful for your trust in our team and always appreciate hearing from customers who had a positive experience with us. Your support means even more coming from a Local Guide who regularly shares feedback about businesses. We appreciate you and hope to help you again whenever the need comes up!

Response from iColor of Wilmington

Thank you for the great review! We know how important it is to get your device back as soon as possible, so we're happy our team could get the repair done quickly and make the experience a positive one. We appreciate you trusting iColor with your device and taking the time to recognize our work!

Response from iColor of Wilmington

Rebecca, thank you so much for the wonderful review! We’re glad Justin and Zaine made getting your phone repaired such a great experience. Both of them take pride in helping our customers, and we’ll make sure they see your kind words. Hearing that you’d rate their service a 10/10 means a lot to us! Thank you for trusting iColor with your phone and for taking the time to recognize the guys who helped you.

Response from iColor of Wilmington

Aaron, exceeding your expectations is exactly what we love to hear! We're glad our team made your visit a great one and got everything taken care of quickly. Your recommendation means a lot, especially coming from a Local Guide who has shared experiences with other businesses. Thank you for trusting iColor and for taking the time to recognize our team. We really appreciate it!

Response from iColor of Wilmington

Thank you for choosing iColor! We know how valuable your time is, so getting your repair handled quickly and getting you on your way is always a priority. We appreciate the 5 stars and are happy we could make your visit a fast and easy one!

Response from iColor of Wilmington

Christine, “saved the day” is about as good as it gets for us! Coffee and laptops definitely aren’t the best combination, so we’re thrilled our team was able to bring yours back to life. Liquid damage can be tricky, which makes it even better to hear we were able to get you up and running again. Thank you for trusting iColor with your laptop!

Response from iColor of Wilmington

Nicholas, we’re glad we could get your iPhone screen repaired and back in your hands even faster than you expected! More importantly, it’s great to hear the phone is working perfectly again. Knowing you’ll come back to iColor for future repairs is a huge compliment to our team. Thank you for giving us the opportunity to earn your trust, and we’ll be here whenever you need us again!

Response from iColor of Wilmington

I’m John, the owner of iColor, and I’m sorry to hear about your experience. I was personally working at our store on the day you mentioned and don’t recall a conversation like the one you described. After reviewing our call records, we were also unable to find a call matching your experience. Is it possible you may have intended to leave this review for a different repair shop? We take customer service very seriously and always want to make sure everyone who reaches out to us receives the help they need. If you did contact our store, I would genuinely appreciate the opportunity to speak with you and better understand what happened. Please feel free to call and ask for me directly. I’d be happy to help!

Response from iColor of Wilmington

Thank you for the 5 star review, Gustavo! We truly appreciate your support and are glad you chose iColor. Our team works hard to make every customer experience a great one, and your 5 stars mean a lot to us. We’ll be here anytime you need help with your tech!

Response from iColor of Wilmington

Gavin, we really appreciate this! We believe a big part of a good repair experience is actually explaining what’s wrong with your console instead of just handing you a bill. We’re glad our team was able to give you a clear diagnosis, keep the repair affordable, and make everything convenient along the way. Thanks for trusting iColor with your console and especially for recommending us to others!

Response from iColor of Wilmington

Steven, we’re glad our Concord team was able to get your PS5 repaired and back to you quickly! We know being without your console is never fun, so keeping the repair process straightforward and turnaround times as short as possible is important to us. Thanks for trusting iColor with your PlayStation and for taking the time to leave us 5 stars!

Response from iColor of Wilmington

Veron, it’s great to hear that both the speed of the service and the way you were treated stood out! We want getting a device repaired to feel simple from the moment you walk in until you have it back in your hands. Thank you for the kind words about our team and for giving iColor 5 stars. We really appreciate your business!

Response from iColor of Wilmington

Xavier, we really appreciate you highlighting the things we work hard to get right. A repair should be fast and dependable without costing more than it needs to, and we’re glad that was your experience with us. Thanks for putting your trust in iColor and taking the time to leave us 5 stars. We’ll be here whenever you need us again!