200 reviews
It is so nice when you are old and slow that you are not treated like the village idiot. A visit to the shop was a very pleasant and satisfying experience. Ken midson
Response from Swimart Cleveland
Thank you so much for your review! We truly appreciate the feedback and hope to hear from you again.
All good. Very friendly, helpful and knowledgeable staff who go to the trouble of giving their time to offer expert assistance
Response from Swimart Cleveland
Wayne, we are glad Swimart Cleveland team could assist, delighted with the 5 star review and very appreciative that you took the time to publish those kind words! Thank you.
These guys have gone above and beyond to make sure my pool is in the best condition it can be. I’ve been a loyal customer for 5 years and they’ve never let me down.
Response from Swimart Cleveland
Thank you Colin! Swimart Cleveland values both loyalty and reviews so we are very grateful for this 5 star review, the 5 years of patronage and counting!
My wife visited Swimnart only to have the bosses son and the woman at the desk arguing over who would test the water. I told her she had gone to the wrong shop because we would never support Swimart after the way they dealt with us during covid. Disgusting people to deal with.
Response from Swimart Cleveland
While we are thankful for your feedback and agree that our team should have been more tactful in ensuring your pool history was retrieved appropriately (ensuring accuracy of our testing and resolved within one minute), based on our video recording the next 23 minutes of interaction with your wife showed the level of expertise and service that we expect from our team.
Super helpful in problem solving multiple issues with out pool
Response from Swimart Cleveland
Thank you Ben, we are glad we could help! Swimart Cleveland always try to exceed our customer’s expectations and we really appreciate the review.
Staff listen to you & explain things in detail.
Response from Swimart Cleveland
Thank you Karen for the wonderful review of Swimart Cleveland & our customer service team! We really appreciate you taking time to leave your feedback and we look forward to seeing you again soon!
Always super helpful and friendly in the store. The guys that come out service our pool are just fantastic. Thanks team!
Response from Swimart Cleveland
Thank you Vivienne, you made the whole Swimart Cleveland team’s day! We really appreciate your kind words and that you took the time to broadcast on Google!
Happy helpful staff
Response from Swimart Cleveland
Thank you Bill! The 5 stars and the matching review made our Swimart Cleveland team’s day, especially Bianca’s!
Response from Swimart Cleveland
Thank you Donald for the 4 stars review.
Great service. Very helpful
Response from Swimart Cleveland
We loved your kind words in store, adding 5 stars review to google for the world to see is greatly appreciated, thank you Beth!
Excellent PR, efficient service and great back up . To be recommended, regards APG
Response from Swimart Cleveland
• Thank you APG, for this great review and recommendation of Swimart Cleveland! We are grateful of your kind support.
All three staff were very friendly, knowledgeable and helpful.
Response from Swimart Cleveland
We are glad the team could be of assistance and grateful that you took the time to share your positive experience. Thank you Juha & Sari!
The team are always helpful and friendly
Response from Swimart Cleveland
Thank you, Tia, we truly appreciate the glowing review! Until next time, take care.
After having our robotic cleaner and swimmer stop working we were after something reliable and affordable. Liam helped us with options, alternatives and things we didn’t even know! We have had pools for 16 years but have moved to a new area. Past dealings with other pool shops had been ok but nothing to write home about. Liam is so knowledgable and not once did he try to upsell us, which I find fantastic.
Response from Swimart Cleveland
Thank you so much for this awesome review and matching stars, Cassandra! Congratulation on finding your new area, we hope you have found your new pool shop as well. Liam is delighted to have exceeded your expectations, as is all the team at Swimart Cleveland.
Response from Swimart Cleveland
We love the five stars! Thank you Ash!
Very polite, friendly and knowledgeable. No pushy sales tactics and genuine care. Efficient service and very methodical towards specific care to unique systems.
Response from Swimart Cleveland
Assisting customers, especially with complex system, is what we do; still, we love 5 stars reviews, especially with such a kind statement! Thank you Matthew.
Thanks for taking the time to explain in detail how to get the best from our pool. Great service. Thank you.
Response from Swimart Cleveland
Thank you for your time in return, Storm, and thank you for this great review!
If I could give this rating a 0 I would, just witnessed aggressive behaviour towards a young girl at a supermarket by Charlie from Swim-mart. I made sure to memorise the name on his name tag, to ensure he gets the correct training and discipline he deserves. Arguing over a 25c bag is insane. Grow up.
Extremely pleased with how they handled the situation, much blessing and love to the owners and happy they took it just as seriously. (Previous review deleted due to the excellence)
Response from Swimart Cleveland
Thank you for bringing this inexcusable behaviour to our attention. This is in direct opposition to Swimart Cleveland’s culture and values. We will be apologising to the young lady and IGA and are addressing the issue appropriately with our employee. Thank you, Miranda.
I have been shopping with Swimart Cleveland for almost 2 years now. I always get great service and advice from the team. I would never hesitate to recommend them. Great to deal with.
Response from Swimart Cleveland
Thank you Andrew, we truly appreciate your kind words!