Frank Brown
google★★★★★
Very helpful knowledgeable and friendly team at Swimmart. Thanks :)
Swimart Gladesville
Claimed4.6(113 reviews)
Swimming pool supply shop
4.6
113 reviews
5
94
4
9
3
3
2
1
1
6
Yarim Delpino
google★★★★★
Great staff and services. Very efficient and effective 👍🏽 Highly recommended!
Response from Swimart Gladesville
We appreciate the five stars! Thank you and have a great day.
Rod B
google★★★★★
Fast, efficient, knowledgeable and friendly service - could not ask for more.
Response from Swimart Gladesville
Thank you for your five star review. Our team is delighted we could serve you so well.
Gavin Maxwell
google★★★★★
We walked in having just purchased a home with a pool.. we told the guys we’ve swum in pools before, but that was the limit of our knowledge! We had a sample with us and they analysed it and then went through an encyclopaedic brain-dump of knowledge. They didn’t try to sell us everything under the sun and we walked out with a few chemicals and instructions on how to apply them. Couldn’t have been easier.
Response from Swimart Gladesville
Thank you for the wonderful review. We appreciate you taking time to leave your feedback and we look forward to seeing you again soon!
Brandon Lloyd
google★★★★★
Outstanding customer service and friendly team to work with.
Response from Swimart Gladesville
We appreciate your kind feedback and thank you for taking the time to leave us a review. Have a great day and thanks again.
Cos Carbone
google★★★★★
Very welcoming & helpfull
Response from Swimart Gladesville
We appreciate your kind feedback and thank you for taking the time to leave us a review.
Jayden Lin
google★★★★★
It was my first time visiting Gladesville Swimart last week and it was a really positive experience. I was greeted straight away by a young man and a woman, both of whom were friendly and approachable. They took the time to explain things clearly without feeling rushed or sales-driven. I’ll definitely be back when I need anything pool-related again.
Response from Swimart Gladesville
Thanks so much for taking the time to share the feedback! We're happy to hear that you had a great experience with us and hope to see you again.
Vache Vartanian
google★★★★★
Amazing local service — highly recommended! I built a pool with Crystal Pools in 2024 and within the first year my Watermaid saltwater chlorinator cell cracked due to my previous maintenance person overtightening it. I was initially told a replacement cell would cost $1,250. The team at Swimart Gladesville went above and beyond. They used their relationship with Watermaid to have the issue covered under warranty and are now installing the new cell completely free of charge. Outstanding customer service and support — a huge thank you to Peter in particular for his help throughout the process. It’s rare to see businesses genuinely advocate for their customers like this. Highly recommend Swimart Gladesville to anyone with a pool.
Response from Swimart Gladesville
Thanks so much for taking the time to share the feedback! We're happy to hear that you had a great experience with us and hope to see you again.
Alex Jenkins
google★★☆☆☆
Came here after a recommendation. One of the staff members was extremely helpful and took the time to explain things clearly. I was given a printout with recommendations and purchased several products. When I got home, I realised one of the items I’d been advised to use hadn’t been included. I also asked for a receipt and was told receipts aren’t provided for cash purchases, which was unexpected. Overall, there were some helpful aspects to the visit, but a few things could have been clearer.
Response from Swimart Gladesville
Hi Alex, Thankyou for the feedback, we greatly appreciate all feedback as this allows me to ensure that my staff continue to provide a high level of customer service that is expected of us. I’d like the opportunity discuss your recent review over at [email protected], or I’m happy to meet you in the shop to talk in person. If you could let us know which chemicals were missing, we will deliver those to you immediately or you can collect it from the store, just let us know your preference. Additionally I’d like to note that all staff are instructed to prompt our customers if they would like a receipt as all transactions come with the option of one. Of course if a receipt is ever specifically requested, it should always be provided whether cash or card. This will certainly be addressed with all staff in our next meeting We look forward to hearing from you and welcoming you back in the store.
Andrew Craze
google★★★★★
knowledgable and helpful
Response from Swimart Gladesville
We're grateful to know that your experience with us was an amazing one! We look forward to seeing you again soon.
William Bennett
google★★★★★
Helpful staff and had stock
Response from Swimart Gladesville
Thank you for your five-star review. We are delighted we made your experience a positive one.
Jon Marlow
cloutly★★★★★
Quick service and sound advice
Response from Swimart Gladesville
Thank you. We appreciate your kind review of Swimart Gladesville and hope you will visit again soon.
Greg Shields
google★★★★★
My first visit to Swimart Gladesville. Staff amended pool ownership/contact details, tested water and provided clear and concise instructions. Chemicals provided and I was on my way.
Response from Swimart Gladesville
Thank you. We appreciate your kind review of Swimart Gladesville and hope you will visit again soon.
Barry Chambers
google★★★★☆
Very helpful, made quick sense of balancing pool water and managing the equipment after a few years of underwhelming efforts from others
Response from Swimart Gladesville
Thank you. We appreciate your kind review of Swimart Gladesville and hope you will visit again soon. Take care.
Henry OBrien
google★★★★★
Great staff. Good prices. Highly recommend.
Response from Swimart Gladesville
Thanks for the kind words! We're thrilled to hear how much you enjoyed your experience with us and we hope to see you again at Swimart Gladesville.
Carolyn Brown
google★★★★☆
Knowledgeable owner, variety of stock
Response from Swimart Gladesville
Thank you for your review. The Swimart Gladesville team is delighted we could serve you so well.
Jodie Thomas
cloutly★★★★★
Knowledgeable staff who were thourough and helpful
Response from Swimart Gladesville
Thank you so much for your review! We truly appreciate the feedback and hope to hear from you again.
Kaye & greg Allen
cloutly★★★★★
Well informed and helpful
Response from Swimart Gladesville
Thank you so much for your review! We truly appreciate the feedback and hope to hear from you again.
Fred Johnson
cloutly★★★★☆
Prompt, professional and pleasant
Response from Swimart Gladesville
Thank you so much for your review! We truly appreciate the feedback and hope to hear from you again.
Katherine De haast
cloutly★★★★★
Peter the pool technician was professional, efficient and explained everything clearly. The whole process from booking to service and ongoing communication is first class!
Response from Swimart Gladesville
Thank you so much for your review! We truly appreciate the feedback and hope to hear from you again.