Swimart Runaway Bay

A HUGE thank you to Martin today for steering my husband in the right direction to fix our leaking sand filter. When it transpired it needed more than just replacement O rings, Martin found the required part out the back and actually assembled it for us as well. Great service! The lovely ladies in the shop are always very friendly and knowledgeable about chemicals required too! What a team.

I forgot to get the man's name today, but I am so thankful for his generosity, we misplaced our charger for our Robot Pool Cleaner, unfortunately you cannot buy the chargers anymore, however he went out the back and found a spare and gave it to me. GOOD KARMA thank you thank you!!

⭐️⭐️⭐️⭐️⭐️ I had a great experience at Swimart thanks to Rami. He was extremely helpful, knowledgeable, and took the time to properly explain what my pool needed. Instead of just trying to sell products, he made sure I understood the best way to keep the water balanced and the pool running perfectly. His customer service was outstanding—friendly, professional, and very patient with all my questions. You can tell he really cares about helping customers and knows his stuff. If you visit Swimart, definitely ask for Rami. Highly recommend!

Knowledgeable & owners prepared to go out of their way to help Just recently bought new sand filter & pump in process of buying new pool cleaner. Prices are competitive but the difference with other options/suppliers is the friendly knowledgeable & efficient backup service Highly recommended

I so badly wish I read the other one star reviews before booking a pool service with this company. After calling to question an extremely high invoice, the owner became aggressive. He then slammed down the phone and I could hear another staff member swearing in the background

Best pool shop. The staff are wonderful, friendly and incredibly helpful with their knowledge.

Were so rude and no help at all , they didn’t put a part back on pool , and then lied about it

Great family run business, who always go above & beyond to look after myself with my pools. The team is always willing to pass on knowledge & help out in any way they can. 10/10 service.

Monday this week I was cleaning my pool and I had great difficulty getting the filter basket out, it had always been easy to do just not today…. After many try’s I decided to phone the pool shop and see if there was something I was doing wrong, get some advice, the kind help was reassuring that I was doing all the right things, so pool shop manger said he’d send his boys to have a Quick Look, they promptly came could see where the problem was and got it sorted and at the same time they reset the timer on my pool which has been a challenge as well all to no cost to me, I didn’t expect it to be free but it was like a breath of fresh air getting such good service. Will certainly be using and recommending them. Thank you once again.

Ben and Fabian are very knowledgeable and do a fabulous job servicing our pool and spa. Thanks so much.

Martin done a fantastic job at our house installing the new system for our pool. I would definitely recommend to talk to him or anyone at the store or by phone and you will soon realise that the experience you get is one of the best experiences you can get for all your pool needs. Thanks to everyone for all the fantastic work you do.

Martin solved all our problems. Understands about all things regarding pool and solo Equipment. Thank you

Knowledge Customer service is exemplary

Absolutely fantastic customer service, very friendly and helpful, everything was quick and easy to understand instructions on how to balance our pool post cyclone. Will definitely return.

Martin and the team were great to deal with and provided options for resolving our challenge. Martin has excellent customer service skills.

Turned up when said and solved one problem with the next to be solved after the pool clears

Always great service !

Terrible customer service and only care about taking peoples money