1366 reviews
Great location, staff were all very nice, things weren't perfect but were usually fixed once reminded. Our room was #3, very dark, tough for getting party ready thats for sure, so know that. The sheets are not great, actually feel somewhat rough, the towels however are great. The rooftop restaurant/bar is awesome, breakfast was delicious!
Terrible experience, and this was before I even arrived. For a hotel positioning itself as a luxury property and charging luxury-level rates, the service was shockingly poor. Nearly every interaction made me feel as though the priority was extracting another fee rather than providing hospitality. Everything felt nickel-and-dimed, and simple, reasonable requests were met with arrogance, inflexibility, and an almost adversarial attitude. I was also traveling for a half marathon and asked about having enough time after the race to return, shower, and collect my belongings. Rather than approaching the request with the level of hospitality I would expect from a high-end property, the response became yet another discussion about additional charges. Luxury is not simply an expensive room or a desirable location. It is how guests are treated. At these prices, I expected gracious, accommodating service and a willingness to make the experience feel special. Instead, I encountered arrogance, nickel-and-diming, poor communication, and virtually no sense of hospitality. And remarkably, this was only the booking experience. It was unpleasant enough that it changed how I felt about staying here at all.
Dakterras en de ligging — Vocht in de kamer
La proximité avec la plage de Malibu L’ambiance surf Les équipements et la déco des chambres — Le bruit des voitures sur la route à proximité Le manque de lumière dans les chambres urée de chaussée
Response from The Surfrider Hotel, Malibu
Thank you for sharing your thoughtful feedback! We’re so glad you enjoyed the proximity to Malibu Beach, the surf-inspired atmosphere, and the amenities and décor in your room. We’re also sorry that the road noise and limited natural light in the ground-floor room affected your stay. We hope to have the opportunity to welcome you back for an even more enjoyable stay. Cheers - Team Surfrider
Wunderschönes Boutique Hotel - alles neu, frisch, sauber und sehr hohen Qualität von Dienstleistung, über Essen/Cocktails, Zimmer und Gemeinschaftsräume. — alles super
Response from The Surfrider Hotel, Malibu
Thank you so much for the wonderful review! We’re delighted to hear that you enjoyed every aspect of your stay, from the fresh, beautifully designed spaces to the rooms, food, cocktails, and service. It means a lot to our entire team to know that everything felt high quality and well cared for. We truly appreciate your kind words and hope to welcome you back to Malibu again soon! Cheers - Team Surfrider
- nice terrace — - off the highway and therefore noisy at night - noise proofing is poor- you hear rooms above - bar closes at 9 - reception is often left unattended - incredibly inflexible (charged us $75 dollars for a 20 min late check out, without even giving us a heads up they would do this). We had also gone by the reception earlier precisely to check out and no one was there.
Location — Dark room on highway side but staff made up for it and great sleep
We really enjoyed our stay! The location was perfect, and the staff were very friendly and gave us great recommendations for things to do nearby. The rooftop bar was definitely the highlight! the atmosphere was amazing, the food was delicious, and the view was stunning, I could sit and watch the surfers for hours. — The only downside was that the room was quite dark and didn't get much natural light. Other than that, we had a great experience and would definitely recommend it.
Response from The Surfrider Hotel, Malibu
Thank you so much for your thoughtful review! We're thrilled to hear you enjoyed your stay and that our team helped make your Malibu experience a memorable one with local recommendations. We're especially happy that the Roof Deck was a highlight of your visit. There's something truly special about enjoying a meal while watching the surfers at First Point, and we're glad you were able to experience it. We also appreciate your feedback regarding the natural light in your room. Guest feedback like yours helps us continue to improve the experience we provide. Thank you again for staying with us and for your recommendation. We look forward to welcoming you back to The Surfrider for another Malibu getaway soon! Cheers - Team Surfrider
Location amazing Staff very friendly — No mini fridge in rooms
Response from The Surfrider Hotel, Malibu
Thank you for your review! We're so glad to hear you enjoyed our location and experienced the warm hospitality of our team. We also appreciate your feedback regarding the in-room mini fridge. We value hearing from our guests and will take your comments into consideration as we continue to enhance the guest experience. We hope to have the pleasure of welcoming you back to The Surfrider again soon! Cheers - Team Surfrider
El personal es amable, es limpio y es bonito — La ubicación al borde de la carretera . Es cómoda por que solo se pasa la avenida y está la playa , pero hay mucho ruin de los carros .
Response from The Surfrider Hotel, Malibu
Thank you for your kind words about our friendly staff, cleanliness, and beautiful property. We're delighted to hear you enjoyed your stay and found our location convenient for accessing the beach. We also appreciate you sharing your observations about the surrounding area. While the neighborhood is outside of our control, we understand how important guests' comfort is and value your feedback. We hope to have the opportunity to welcome you back for another enjoyable stay. Cheers - Team Surfrider
location easy accesss — high prices
Response from The Surfrider Hotel, Malibu
Thank you for taking the time to leave a review! We're glad to hear you had a positive experience with us. We truly appreciate your support and are always looking for ways to make every visit even better. We hope to have the opportunity to welcome you back again soon! Cheers - Team Surfrider
😀 - Charming, with beachy California vibes. Loved the aesthetic, took lots of photos. The Rooftop Deck is such a bonus — coffee in the morning, free cocktails in the afternoon, and delicious, imaginative farm to table dinner choices. Zach and Merrick (bartenders) deserve a special mention for setting the bar high (pun intended). Sophie @ reception as well. The housekeeping staff is so friendly and kind, always a smile on their faces. We were so sad to leave! 😞 - On PCH, so if you have trouble w street noise (including the inevitable sports cars speeding by at 2AM), then you might avoid. Don’t imagine listening to the waves, bc the traffic won’t let you. Despite all that, we slept well and loved this property.
😀 - cooles Konzept 😞 - extrem laut rund um die Uhr. Kein Schallschutz obwohl es einer der meistbefahrendsten Straße liegt.
😀 - The rooms are clean and the bath is relatively good . 😞 - 1- It was a challenge to find anyone at the reception . 2- The hotel has supposedly a bar restaurant that they advertise it is for hotel guests only . I go to the bar at 6:30 pm . They would not serve me because they claimed they have a private function and asked me to come back later !! 3- The rooms are adjacent to the parking and are noisy . Overall I don’t recommend this place. Despite the redecoration and cleanliness , it is still a cheap motel but at 4 times the price .
😀 - Loved the location! The rooms were wonderful! Loved the Rooftop!
😀 - I just love this place and the retroness of it. The rooftop is my favorite place and Zach, the bartender/barista whatever is needed guy, is the man to talk to about Malibu. 😞 - Loved everything. Although I wouldn’t mind a coffee or espresso machine in the room.
Response from The Surfrider Hotel, Malibu
Dear Adrianna, Thank you for taking the time to leave a 5-star rating! We are delighted to learn that you had a positive experience during your stay at Caribe Royale Orlando. We look forward to the pleasure of welcoming you back for another wonderful stay in the future.
co nhung vyさんがとても素敵なサービスをしてくださりました✨お料理も美味しくて接客も良く素敵です！！
Had dinner with friends at salt and pepper. Food was very nice with a wide range of choices and attentive services by huy, vy, mai, nhung. Thanks alot for the experience.