The customer service provided by Patrick and Matt was outstanding. We first called Patrick to verify Toyota Richardson would have a Ruby red in stock or soon to arrive. The team knew exactly what we wanted including the color and provided us with a quote with approximate delivery date. ( note: the color of the car had to be red per my wife’s request and the one we purchased in 2024 we had to wait 1.5 years due to it popularity and my wife would not go with any other color) So, when we arrived we were greeted by Patrick and Matt with the prepared quote. We were in and out of the dealership within 30 minutes. The follow up phone calls to our questions after our visit were timely with great customer service. In fact , I text Matt on a day he was off without realizing it and Matt replied quickly and supported all the questions I had. We just picked up our Ruby Red Sienna today and met with Dexter too that worked with Patrick and Matt to help close the deal. My wife and I highly recommend Toyota Richardson for their outstanding customer service and the ability to work with you to provide the best deal. We look forward to working with their team in the near future.
Toyota of Richardson
497 reviews
I like the car be ause it is big and ud gave us a good deal Thank you for the car that u gave us ud
Matthew Fowler honestly gave us the best car buying experience we have ever had. Coming from situations that have been overly drawn out or shrouded in a lack of clarity - he was straight to the point, clear as day, and gave us the deal almost exactly as we were hoping for it. 10/10
Very Disappointing Customer Service We had an extremely disappointing experience at Toyota Richardson while trying to purchase our first vehicle in the United States. When my husband arrived, salespersons actually played “Ching Chong Cha” (rock-paper-scissors) to decide who would assist him. The salesperson who won, Taheer, could not answer basic questions about the vehicles, including pricing and specifications, and repeatedly said he “didn’t know.” Communication was another major issue. After starting the financing process, we were left waiting for hours with no updates. We eventually had to call the dealership ourselves, only to be told that nothing could be done until Monday. The only reason we initially chose Toyota Richardson was because Fred had previously been extremely helpful and professional. Unfortunately, the service we received from the sales team did not come close to that standard. As first-time car buyers in the US, we expected professional service, respect, clear communication, and guidance. Instead, we left feeling ignored and extremely disappointed. Management should seriously look into how customers are being treated by this sales team.
very helpful and patient!
Service at its best. He was just on it at all times. Went the exstra mile with our purchase of our Toyota Rav.
Well organized. Best client service i recieved. Toyota Richardson will definitely see me again.
Very engaging and personable
I walked into the dealership and was immediately greeted by Gerald. He answered all my questions and helped me test drive 3 different vehicles. He was extremely knowledgeable, friendly, and professional. I appreciate his help.
Zach was very helpful in finding us a new 2024 Rav4 that fit our needs. He did an excellent job in helping us to negotiate a fair trade in and additional warranty coverage. We highly recommend him for anyone’s used car needs.
Mr Mike Meyer was helping me to get a new RAV4 SẼ . He was professional and kind and he willing spent his time to answer any question that I need to know. Thank you so much for everything , I will introduce to all my friend if they need a car go to Toyota Richardson to meet Mr Meyer .
Everyone was super welcoming and matt helped me out greatly! He’s awesome and a great sales person. Truly appreciate him for assisting me getting my first car!!
Lo amable
Best of the Best !!! 5 Stars !!!
What I saw was what I got. Best of the Best !!! 5 Stars !!!
Zack was spot-on for our needs and quickly arranged the car and test drive. I was very easy purchasing process from beginning to end.
Friendly and knowledgeable. Fast and efficient. Nice and truthful. Enjoyed working with Gerald W. to aquire a cream puff pre-owned SUV for our granddaughter’s first vehicle. Thank you Gerald for your outstanding service and dedication. Fred Five stars
UD WAS EXCEPTIONAL GETTING MY TOYOTA CROWN AT 92 years.
We really enjoyed working with Matthew F. He was really knowledgeable and helpful and was able to get the deal completed for us, thank you Matthew and Richardson Toyota
Gerald! Amazing guy! Upbeat and great customer service !